1. Information We Collect

We collect information in the following ways:

1.1 Directly from You

Contact details: name, email address, phone number, business name, physical addressPayment and billing informationAccount login credentialsCommunications and support inquiries

1.2 Automatically via Tracking Technology

When you install our SmartHook™ script on your website or use our platform, we may automatically collect:

IP address, browser type, operating system, device identifiersUser behavior (scrolling, clicks, dwell time, session duration, exit intent)Fingerprint data and cookie identifiersReferrer URLs and site activity logsMetadata and anonymized session data

1.3 Third-Party Sources

We may receive supplemental data from licensed third-party databases, data brokers, CRM platforms, advertising platforms, or identity-matching services to enhance or validate the data collected via our Service.

2. How We Use Information

We use collected data to:

Provide, improve, and maintain our ServiceIdentify website visitors and associate them with contact recordsDeliver captured leads and behavioral insights to our CustomersConfigure automated follow-up campaigns (if enabled)Process payments and manage accountsConduct business analytics, system performance testing, and security auditingComply with legal obligations and enforce our rights

We may also use aggregated, de-identified, or anonymized data for business development, marketing, benchmarking, or research purposes without restriction.

3. Disclosure of Information

We reserve the right to disclose or transfer data as follows:

3.1 To Customers

We provide lead and behavioral data to the businesses that install our SmartHook™ script. They may use this information for follow-up, remarketing, or business development purposes. We are not responsible for their use of such data.

3.2 To Service Providers

We may share data with subcontractors, vendors, or service providers (e.g., hosting, analytics, CRM integration) under strict confidentiality obligations.

3.3 As Required by Law

We may disclose your data to comply with legal obligations, enforce our contracts, respond to subpoenas, or cooperate with law enforcement, regulators, or courts.

3.4 In a Business Transfer

In the event of a merger, acquisition, asset sale, or other corporate restructuring, your data may be transferred as part of the transaction.

4. Cookies & Tracking Technologies

Our SmartHook™ script uses:

Cookies (first- and third-party)Device fingerprintingSession storageBehavioral triggers and pattern recognition

These technologies allow us to identify users across sessions, associate them with known profiles, and deliver data to our clients. By using the Service or installing our script, you consent to the use of such technologies, even if your browser settings attempt to block or delete them.Note: We do not honor Do Not Track (DNT) signals.

5. Data Retention

We retain collected data as long as:

It is necessary for the purpose for which it was collectedWe are legally required to retain itRetention serves our business interests (analytics, recordkeeping, dispute resolution)

We reserve the right to archive, anonymize, or delete data at our sole discretion, without notice.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the data we collect. However, no method of transmission or storage is 100% secure, and we disclaim all liability for any data breach, unauthorized access, or system compromise not caused by our gross negligence or willful misconduct.You are solely responsible for maintaining the confidentiality and security of your account credentials, lead data, and third-party integrations.

7. User Responsibilities

If you are a Customer using our script or platform, you are solely responsible for:

Notifying your own website visitors of tracking and data collectionMaintaining a compliant privacy policy that discloses your use of third-party technologiesSecuring any lead data received from NeighborHookHandling opt-outs, deletion requests, or regulatory inquiriesEnsuring your use of the data complies with applicable law

We do not police or monitor your legal compliance. You agree to indemnify NeighborHook for any legal, regulatory, or third-party claims arising from your failure to comply with these obligations.

8. Children’s Privacy

NeighborHook does not knowingly collect personal information from children under 18. If we discover we have inadvertently collected such data, we will delete it promptly. The Service is intended solely for business use.

9. Data Subject Rights (Where Applicable)

Depending on your location, you may have certain rights under privacy laws such as GDPR or CCPA. These may include the right to:

Request access to your personal dataRequest correction or deletionObject to processing or request data portability

Important: These rights do not apply to de-identified, anonymized, or business-to-business data. Any requests must be submitted to the business (our Customer) that originally collected your information via their website, not NeighborHook.

10. International Data Transfers

If you are located outside the United States, you understand and agree that your data will be transferred to, processed in, and stored in the United States, where privacy laws may be less protective than those in your jurisdiction.11. Changes to This PolicyWe may modify this Privacy Policy at any time, with or without notice, at our sole discretion. Changes become effective immediately upon posting. Continued use of the Service constitutes your acceptance of the revised Policy.

12. Contact Us

For privacy-related inquiries or to exercise your rights (where applicable):

Wealth Syndicate LLC DBA NeighborHook

Email: [email protected]

LEGAL DISCLAIMER:

This Privacy Policy is incorporated by reference into our Terms of Service and is legally binding. By accessing or using the Service, you acknowledge that you have read, understood, and agreed to all terms and conditions herein.